Support
Ask the ARC Helper
Quick answers about how the chat works, free minutes, your camera or staying safe — from our AI assistant.
ARC Helper
AI assistant
Hi! I'm the ARC Helper (an AI). Got a question, or something not working? Just ask.
Don't share personal info. Questions are anonymous and help us improve.
Also useful: our video chat safety guide and icebreakers — what to say first.
How to Get Help
The fastest way to get support is directly inside the video chat:
- Open the video chat on the main page
- Tap or click on "Messages" inside the chat interface
- Send your support request — a support agent will assist you
Chat & Billing Support
The video chat service is operated by Coomeet.com. For questions about:
- Account issues or login problems
- Purchasing or using minutes
- Canceling payments or subscriptions
- Refund requests
- Reporting inappropriate behavior
- Ban appeals
Contact Coomeet directly at: [email protected]
Technical Issues
- Camera not working: Make sure your browser has permission to access your camera and microphone. Chrome and Firefox work best.
- Connection issues: A stable connection of at least 1 Mbps is recommended for smooth video chat.
- Mobile: AdultRandomChat works in mobile browsers — no app download needed. Clear your browser cache if you experience issues.
General Questions
For questions about the AdultRandomChat.com website (not the chat service), contact us at: [email protected]
What to Expect
- Quick responses — most issues are handled promptly
- 24/7 availability — help is always a message away
- For the fastest response, use the in-chat support feature